Terms of Service

These are the rules for using memo.link. They are short on purpose.

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The agreement

By creating an account you agree to these terms and to our Acceptable Use Policy, which forms part of them. That policy sets out in detail what you may not do here; this document sets out everything else. Where the two overlap they say the same thing, and if they ever did not, these terms govern. The service is provided by Gabriele Morano, Rome, Italy.

You must be at least 16 years old to use memo.link.

Your account

You sign in with your email address and a one-time code. There is no password. Keep access to your email address secure, anyone who can read your inbox can sign in as you.

You confirm you agree to these terms each time you sign in. We record the first time you did, and which version, and if these terms change, the next sign-in records that you agreed to the new one. We will email you before any change that affects you.

The box appears every time for everyone, deliberately. If it only appeared for new accounts, the sign-in form would be telling anyone who typed your address whether you have an account here.

One free account includes one subdomain name. Some accounts are granted more; that is at our discretion and not something you can buy today.

There is no limit on how many links you keep, but there is a limit on how fast you can create them, a couple of hundred a day. It exists to stop bulk abuse, and you will not meet it by using the product normally.

The service is free at the moment. If that changes we will say so in advance, and existing links will keep working.

Your content stays yours

The links you save, the labels you write, your display name and your bio remain yours. You give us permission to store them and to show them on your pages, which is the whole service, and nothing beyond it. We do not use your content for anything else, we do not license it onward, and the permission ends when you delete it.

You are responsible for having the right to link to what you link to.

Your name is yours to use, not to own

You reserve a subdomain like yourname.memo.link. That gives you the right to use it while your account is active. It is not a transfer of ownership, it cannot be sold, and it does not survive account deletion.

If you delete your account, every name it holds is kept back for 30 days and then released to anyone. They are held so that whatever you printed does not suddenly lead to a stranger's page, not so that you can change your mind. You cannot take them back during those 30 days either, because deleting your account erases everything that identified it as yours, and there is nothing left for us to recognise you by.

Names of one to three characters are reserved and cannot be claimed on any plan.

We may reclaim a name if it impersonates someone, infringes a trademark, or is used to break these terms.

Because a name may be printed on something you cannot recall, we will email you first and give you 14 days to respond or move, unless the name is being used for fraud or something illegal, in which case it goes immediately and we explain afterwards.

What you may not point a link at

Our Acceptable Use Policy is the full list and it forms part of this agreement. In summary, you may not use memo.link to link to, host, or distribute:

• Phishing pages, credential harvesting, or anything pretending to be a service it is not
• Malware, or anything designed to compromise a device
• Child sexual abuse material, reported to authorities without exception
• Content that is unlawful where you are or where we operate
• Anything infringing someone else's copyright or trademark
• Spam, or bulk unsolicited messaging of any kind

This matters more here than at most services. Every user shares one domain. A single phishing link that gets memo.link flagged by browsers turns everyone else's links, including ones printed on physical things, into a red warning screen. Enforcement is firm for that reason and not a matter of taste.

Showing you where a link goes is not a promise about it

Before sending you on, memo.link shows you the address you followed and the destination it leads to. Sometimes it also warns you, when Google Safe Browsing says that destination is known to be dangerous.

Neither of those is a safety check we are performing for you, and the absence of a warning is not a statement that anything is safe. We do not visit, review, or vouch for the pages our users link to. A destination can change after we last looked at it, and a check that says nothing is wrong only means nothing was known to be wrong at the time it was asked.

Deciding whether to continue is yours. Your own browser also checks the pages you visit, and where we and it disagree, it is closer to the page than we are.

Reporting something

Every memo.link page carries a report link, and anyone can report any memo.link address at memo.link/report. Reports are reviewed by a person. If we suspend something you created, we will tell you what and why, and you can contest it by replying.

How we moderate

So that it is in one place rather than scattered through this document:

• Every destination is checked automatically against Google Safe Browsing when you save it, and again whenever a visitor is shown it, following a link, or seeing it on one of your pages. A save is refused if the check says the destination is dangerous or if the check cannot run. A destination flagged later leaves your link in place and shows visitors a warning instead.
• Every report is read by a person. Nothing is suspended by a count, a threshold, or a machine. Reporting in volume achieves nothing that reporting once does not.
• Suspension is always a human decision, and so is reclaiming a name.
• We tell you whenever we act. Suspending something you created, or warning visitors about where one of your links leads, comes with an email saying what and why, and you can contest it by replying.
• We do not scan or monitor the pages you link to beyond those two reputation checks, and we do not read your links looking for things to act on.

The service is provided as it is

memo.link is provided on a best-effort basis, with no guarantees of any kind.

To the fullest extent the law allows:

• The service is provided "as is" and "as available", with no warranty express or implied, including any implied warranty of merchantability, fitness for a particular purpose, accuracy, or uninterrupted operation.
• We do not commit to any level of availability. There is no uptime target and no service level agreement. The service may be slow, unavailable, or broken at any time.
• We may change, limit, suspend or discontinue any part of it at any time, including individual features, individual accounts, and the service as a whole.
• We are not liable for any loss arising from your use of the service or from it becoming unavailable, including lost business, lost data, lost time, and the cost of materials you have already produced.

That last one is the point worth reading twice. If you print an address on ten thousand bags, a poster, a business card or a van, and this service later stops working, changes, or loses your data, that cost is yours and not ours. We intend to keep running. We are not promising it, and you should size your printing decisions against that rather than against our intentions.

Where the law does not allow an exclusion, and in some countries it does not, particularly for consumers, our total liability is limited to the amount you have paid us in the previous twelve months. For a free account that is nothing.

Nothing here excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.

What we are still obliged to do

Two things are not ours to disclaim, and we do not try to:

• Your data protection rights. Access, correction, deletion, export and the rest are set by law, not by this agreement. They are described in our Privacy Policy and they survive everything above.
• Telling you why something was removed or restricted. If we suspend something you created, or leave it up but warn visitors about where it leads, we explain what and why, and you may contest it. That is required of us under the EU Digital Services Act, and a warning nobody told you about would be a restriction with no way to argue against it.

Ending things

You can delete your account whenever you like, from your settings. Deletion is immediate and irreversible, and every address you created stops working.

We may suspend or close an account that breaks these terms. We always tell you what was suspended and why, and you can contest it by replying, that is an obligation we have under the EU Digital Services Act, not a courtesy.

If we ever close the service

Our intention is to tell you in advance, leave you time to export everything, and then delete what remains. We say so because this product encourages you to print addresses on physical things, and a service that invites that should be clear about how it would end.

This is a statement of intent, not a contractual commitment. Circumstances exist in which we could not give notice, and promising otherwise would be a promise we might not be able to keep. Your data protection rights, including export, apply regardless.

Changes

We will email you before these terms change in a way that affects you.

The rest

If part of these terms turns out to be unenforceable, the rest still stands.

If the business is sold or transferred, this agreement moves with it. Your account and your links go too, on the same terms, and we would tell you.

Not enforcing something once does not mean we have given up the right to enforce it later.

Law

These terms are governed by the law of Italy, and disputes go to the courts of Italy. If you are a consumer in the EU, this does not remove protections you have under the law of your own country.